Delivery Information
Thank you for choosing our pet supplies. We are committed to providing you and your pet with high-quality products and reliable delivery services.
Free Standard Shipping
We offer free standard shipping on all orders, with no minimum spend required. Whether you purchase a pet backpack, pet bed, smart litter box, smart feeder, or smart water fountain, you can enjoy free shipping.
Order Processing Time
Orders are typically processed and shipped within 1-3 business days after payment confirmation.
During promotional periods, holidays, or peak order periods, processing times may be slightly longer. We appreciate your understanding.
Delivery Time
Estimated delivery times are as follows:
Order Processing Time: 1-3 business days
Shipping Time: 7-15 business days
Actual delivery time may vary depending on destination, weather conditions, customs inspection, or logistics operations.
Logistics Partners
We will arrange suitable logistics service providers for different countries and regions, including:
• USPS / UPS / FedEx (within the US)
• DHL Express / Aramex (international express)
• EMS / ePacket (international standard delivery)
Order Tracking
After your order is shipped, you will receive a confirmation email containing tracking information. You can check the status of your package at any time using the tracking number.
Delivery Area
We currently support delivery services to multiple countries and regions. If your delivery address is not within the delivery area, the system will provide relevant information at checkout.
Package Delays
While we will make every effort to ensure on-time delivery, delays may occur during transit due to weather, customs clearance, peak shipping seasons, or other uncontrollable factors.
If your order has not been delivered by the estimated time, please contact our customer service team at tide@amossai.com, and we will assist you in checking the package status.
Delivery Address
Please carefully check your shipping information before placing your order to ensure that the recipient's name, contact number, and address are accurate. Delivery failures, delays, or additional costs caused by incorrect address information or incomplete information are the responsibility of the customer.
Package Receipt
Upon receiving your package, please promptly inspect the packaging and condition of the goods. If you find any damage or missing items, please contact us within 48 hours of receipt and provide relevant photos so we can handle your situation as soon as possible.
Contact Us
If you have any questions regarding shipping policies, order status, or logistics information, please feel free to contact our customer service team at tide@amossai.com. We are happy to assist you.