FAQS

1. What products do you sell?

We offer a wide range of pet supplies, including pet backpacks, pet beds, smart litter boxes, smart feeders, smart water fountains, and other pet lifestyle products, designed to bring a more comfortable and convenient living experience to pets and their owners.

2. How long does it take to ship an order?

Orders are usually processed and shipped within 1-3 business days after payment confirmation.

3. How long does delivery take?

We offer free standard shipping. After the order is shipped, it is expected to arrive within 7-15 business days. Actual delivery time may vary depending on the region, weather, or logistics conditions.

4. How can I check my order status?

After your order is shipped, you will receive a confirmation email containing a tracking number, allowing you to check the package's shipping status at any time.

5. Do smart devices require an internet connection?

Some smart products (such as smart litter boxes, smart feeders, and smart water fountains) may support Wi-Fi connectivity and mobile app control. Please refer to the product page for specific features.

6. Are the smart devices easy to install?

Most smart pet devices are designed for easy installation and come with detailed instructions to help you quickly complete the installation and setup.

7. Are the products suitable for all pets?

Different products are suitable for pets of different sizes and breeds. We recommend that you check the product specifications and size information before purchasing to ensure that you choose the right product for your pet.

8. What if I receive a damaged or incorrect item?

If you receive a damaged, missing, or incorrect item, please contact us within 48 hours of receiving the package and provide relevant photos. We will handle it for you as soon as possible.

9. Can I return or exchange the item?

Yes. Items that meet the return and exchange conditions can be returned or exchanged within 30 days of receiving the item. Please refer to the "Return and Exchange Policy" for details.

10. How do I contact customer service?

If you have any questions or need assistance, please contact us by emailing tide@amossai.com. Our team will reply to your inquiry as soon as possible.